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Communication Officer at EDCC
The Europe Direct Contact Centre (EDCC) answers around 150,000 inquiries annually in all 24 official European languages on EU-related matters.
To help answer enquiries in a professional, accurate efficient, and timely manner, we are looking for trilingual Communication Officers (COs) in different EU official languages. The work is organized remotely and the applicant should be based in an EU Member State to provide the services.
Your main task is to answer questions from citizens and businesses on the European Union’s activities and policies via telephone, email, and other channels. The team provides coverage in all 24 official EU languages, 255 days per year. You will be supported by a Knowledge Management system to provide an appropriate and timely response.
You will be trained and supported by an experienced team of content experts including a knowledge management system to retrieve answers to the most frequently raised questions.
Your role includes:
>Replying directly to web inquiries, phone calls, and later instant messaging inquiries,
>Identifying sensitive or complex inquiries for transfer to 2nd line Support Services,
>Communicating in an easy-to-understand, jargon-free language.
Dealing with citizens in a professional, service oriented manner.
>Bachelor’s degree or equivalent 3-year degree – EU studies preferable,
>Strong written and oral language skills in English, Swedish + one of the following languages: Danish, German, Dutch, French, Swedish, Italian, or Greek.
>Proven interest in European policies and developments,
>Critical thinker, proactive, innovative, hands-on, and solution-focused approach,
>Demonstrated interpersonal skills in a multicultural environment,
>Ability to handle stress and communicate clearly on complex matters,
>Professional organization and planning skills, including time management, priority setting, and multitasking
Please send an up-to-date CV and motivation letter to firstname.lastname@example.org or via the online form.
Candidates matching the characteristics listed above will be called for a first interview.